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GoLoans FAQ

FREQUENTLY ASKED QUESTIONS (FAQ)

Application & Status

ANS: Your application has been received and is being processed. You should hear back within the day.

ANS: Kindly login to your account and check your request status.
Document – We have not received your verified bank statement so please access the Instant Bank Verification link here.
Validation – Sit tight! Your application will be reviewed by one of our Underwriters within the day. We may reach out to you if we cannot complete the evaluation.
Evaluation – We have reviewed your loan request and we have reached out to you for further information and/or document/s. So please check your email or phone for our message.
Signature – Congratulations on getting approved for a GoLoan! Please check your email for your loan agreement. Once reviewed, please sign it so we can send your funds.
Denied – Unfortunately we cannot grant you a GoLoan today. You may re-apply after 30 days. Thank you.
Cancelled – Please check the “Decisions: Approvals, Denials, & Cancellations” section of this page for more information.
Expired – Your loan request has expired. You may re-apply at any time.

Applying / Starting a Loan

ANS: To request for a new loan, you may go to our website and click on “Claim your cash” at the top right side of the page. You may also click here to apply.

ANS: We offer short-term installment loans.

Eligibility & Requirements

ANS: Here are our requirements:

– 18 years old and above
– A Canadian Citizen or a Permanent Resident for more than 2 – years
– Residing in Alberta, British Columbia, New Brunswick, Prince – Edward Island, Ontario, and Newfoundland and Labrador.
– Active Canadian Bank Account with more than 3 months history
– Stable Job for more than 3 months
– Monthly Income should be more than $1,800.
– Few or No NSFs/OPPs in the account
– Low short-term debt ratio
– Does not have a Koho bank account (incompatible in our payment system)

ANS: Unfortunately, no. We require that you are employed for more than 3 months.

ANS: Yes.

ANS: Unfortunately, no. We only lend out to Canadian Citizens or citizens with permanent residency for more than 2 years.

ANS: Yes. As long as you can provide your discharge document.

ANS: Yes, as long as your debt ratio is within our threshold.

ANS: Alberta, British Columbia, New Brunswick, Prince Edward Island, Ontario, and Newfoundland and Labrador.

ANS: No. We provide guarantee/suretyship.

Documents, IBV & Profile

ANS: There are 2 ways to upload documents. (1) Login to your account and click on your active loan request and you will find an upload button. (2) You may use this link to securely upload your documents.

ANS: These are Trusted providers of Instant Bank Verification. The IBV lets us securely view a read-only copy of your recent statements. It also reduces the time to verify your identity and other information like your address.

ANS: We closely work with 2 providers (Flinks and Inverite), so if one IBV does not work for you, you may try the other one. If both fails, please send us a screenshot of the error message that you are getting and we’ll reach out to the provider.

Here are the links in case you need it:

Flinks link
Inverite link

ANS: Once you submit the application, you cannot change/update your profile details yourself. You must reach out to us via email at onyx-vip@goloans.ca to request any changes.

ANS: You have 2 ways to change your password: (1) Go to our website at https://goloans.ca and click login then click on forget password. (2) Reach out to us via email at onyx-vip@goloans.ca to request for a password reset.

Decisions: Approvals, Denials & Cancellations

ANS: We know this is disappointing. This decision is based on specific criteria, not your overall financial worth. You’re welcome to re‑apply in 30 days; we’re here if you’d like guidance.

ANS: You must render at least 30 days before re-applying again when your previous loan request was denied/cancelled.

ANS: We lend responsibly within demonstrated capacity; on‑time payments can increase eligible amounts over time.

Renewal & Increases

ANS: Yes, you may renew your loan at any time provided that you do not have any cancelled/denied loan requests in the last 30 days.

ANS: Yes, you may ask any of our Customer Specialists for an increase. But do note that it is not guaranteed. Send us an email at onyx-vip@goloans.ca.

ANS: Yes, repaying early can save you up to 70% on the guarantor/surety. For more information, please check this page.

ANS: Yes, that is possible. But we may require you to make an advance payment to close out your active loan. For more accurate information, please reach out to one of our Customer Specialists at onyx-vip@goloans.ca.

Rates, Fees & Terms

ANS: All of our loans have an Annual Percentage Rate of 31%.

ANS: A guarantor fee (surety) compensates us for endorsing your application to our lending partner. It is not interest** and is itemized separately in your contract and payment schedule.

ANS: No. We actually reward you for paying your loan early. You can save up to 70% of your guarantor fees (surety). For more information, click here.

ANS: Yes. We aim to help you financially and make sure that you are able to repay us back on time. Just talk to any of our Customer Specialists at onyx-vip@goloans.ca.

Payments: Repay, Defer, Change Dates

ANS: Your loan repayments are auto-debited in your account as agreed upon the Pre-Authorized Debit Agreement. You may also make advance payments via e-transfer. Please reach out to us if you need assistance.

ANS: To pay off your loan early, please reach out to us at onyx-vip@goloans.ca so we may provide you with your payoff balance.

ANS: To request for a deferral, please reach out to our Active Loan Specialist at onyx-vip@goloans.ca at least 48 hours before your repayment date.

Please note that we cannot defer your payment for the following reasons: (1) Your first loan’s first repayment, (2) Your previous repayment has already been deferred, (3) Your previous repayment bounced.

ANS: To request for an extension, please reach out to our Active Loan Specialist at onyx-vip@goloans.ca.

ANS: To dispute or change payment dates, please reach out to our Active Loan Specialist at onyx-vip@goloans.ca at least 48 hours before your repayment date.

ANS: If you cannot make your next payment, please reach out to our Active Loan Specialist at onyx-vip@goloans.ca at least 48 hours before your repayment date to explore your options. Otherwise, you may incur an NSF.

ANS: Please reach out to us immediately once you have missed a payment. If you are able to send your missed payment via e-transfer, we may be able to waive your error fee.

Here is our e-transfer email address: payments@goloans.ca

Funding & Disbursement

ANS: Once you’ve submitted your application and completed Instant Bank Verification (IBV), we can evaluate your loan request right away. If you’re pre-approved, we’ll ask you to complete your profile, then send your loan agreement. Once you’ve signed, your funds will be deposited using the method you selected.

The entire process can take as little as 30 minutes—it all depends on how quickly you provide the required information.

ANS: E‑transfer: Can arrive within minutes after signing. Delays may occur if the receiving bank has issues.

Direct deposit: If signed before the daily cutoff (e.g., 11:30 AM MST), funds typically deposit the same day; otherwise next banking day. Bank processing times vary.

ANS: If 24 hours has passed and you still have not received your Loan, please reach out to us at onyx-vip@goloans.ca so we may investigate on our end.

ANS: As mentioned above, Bank processing times vary.

Balances & Payouts

ANS: Log in to your Dashboard to view your balance, or message us and we’ll provide it.

ANS: To get your accurate remaining balance, please reach out to us at onyx-vip@goloans.ca.

Operational Info

ANS: We’re a Canadian online installment lender offering fast, responsible access to funds.

ANS: Online applications are accepted 24/7. Live support is available from 6:00 AM to 9:00 PM Mountain Time Monday to Sunday.

ANS: No physical branches—100% online. Corporate office in Edmonton, Alberta.

ANS: No, we do not conduct any credit-checks.

ANS: Yes—your information is protected. At GoLoans, safeguarding your personal data is our top priority. We use industry-standard encryption, secure Instant Bank Verification (IBV) providers like Flinks and Inverite, and multiple security layers to keep your information private.

We never share your personal details without your consent, and all data is handled in compliance with Canadian privacy laws. You can be confident that your loan application is processed safely and securely.

ANS: To unsubscribe from marketing emails, just click on the “unsubscribe” button at the bottom of the email.

Contact & Support

ANS: You may reach out to us in the following channels:
Email: onyx-vip@goloans.ca
Call: +1 (866) 478-4119
Renewal Customers hotline: +1 (825) 254-6545
New Customers hotline: +1 (825) 255-9261
E-Transfer Email address: payments@goloans.ca

ANS: We take all concerns seriously. If you wish to make a complaint, please email us at onyx-vip@goloans.ca with the details, and our team will respond as quickly as possible.

ANS: For any payment arrangement, please reach out to us at onyx-vip@goloans.ca.

GoLoans.ca is one of the most popular alternatives to payday lending. It’s an online installment loan company in Canada. We strive to approve loan requests in about an hour.

Address: 555-21, 10405 Jasper Ave, Edmonton, AB T5J 3S2, Canada.

Phone: +1(866)-478-4199

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